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1GENERAL
- 1.1 Antarvastram Innerwear, having its
registered addressed at Shop 2,Phase 2 , Aagman Society, Sector 70 , IMT ,
Faridabad 141004 India (“Antarvastram”, “we”, “us” or “our”) is managing
and operating the mobile application/website www.Antarvastraminnerwear.com (collectively
referred to as the “Antarvastram Innerwear Platform”), through which it
inter alia facilitates the sale and purchase of Women’s Intimate Wear
including Bras, Panties, Shapewear, Activewear, Sleepwear and other
products including Beauty, Jewellery & Accessories (“Products”) to the
users of the Antarvastram Innerwear Platform (“User” or “Users” or “you”
or “your”).
- 1.2 This delivery and shipping policy
(“Policy”), together with the Terms sets out our policies and procedures
towards delivery and shipping of Products purchased on the Antarvastram
Innerwear Platform
- 1.3 We provide shipping and delivery of
our Products all over India. We aim to provide the best customer
experience for you by tying-up and partnering with leading logistics
service providers to handle your order in the best possible way and to
ensure that you have a hassle-free experience in receiving the Product
that you have ordered from the Antarvastram Innerwear Platform . We make
all commercially reasonable endeavours to ensure that the Products are
delivered to you in a timely fashion.
- 1.4 By agreeing to use the Antarvastram
Innerwear Platform and/ or purchasing a Product on the Antarvastram
Innerwear Platform, you agree to be bound by the terms of this Policy
without modification. We encourage you to read and understand the terms of
this Policy every time you visit the Antarvastram Innerwear Platform. If
you do not agree to the terms contained in this Policy, you are advised
not to use, access or transact on the Antarvastram Innerwear Platform
2TERMS
OF SHIPPING AND DELIVERY
- 2.1 We partner with third party logistic
service providers in order to effectuate Product shipping and delivery to
you (“Logistic Partners”). We shall provide the details of the Logistic
Partner which will be responsible for processing the shipping and delivery
of any Product(s) purchased by you on the Antarvastram Innerwear Platform
at the time such Product is processed and successfully handed over to the
Logistic Partner by us. Our standard dispatch timelines range from between
2 days to 15 (fifteen) days from the date of order of the Product by you
on the Antarvastram Innerwear Platform depending upon the location. In any
case the user will be provided with an estimated timeline for the delivery
of the Product purchased from the Antarvastram Innerwear Platform. This
estimated timeline shall be notified to the user on the order confirmation
page displayed at the time the order is confirmed by us. We will also
share details about your orders pursuant to their dispatch on the e-mail
ID and/or mobile number provided by you/ registered with us. You agree and
understand that though we effectuate Product delivery to the Users through
our Logistic Partners, we reserve the right to ship and deliver the
Products on our own without engaging any Logistic Partners or third party
service providers.
- 2.2 You agree and understand that though
we endeavour to ship and deliver our Products all across India, we may, in
our sole discretion determine a select list of areas which are
unserviceable for delivery of Products. We or our Logistic Partners do not
provide shipping and delivery services in such unserviceable areas and may
not process your orders on the Antarvastram Innerwear Platform in such
cases. In the event an area has been deemed unserviceable by us, we shall
notify such user at the time of placing an order for purchase of Products
on the Antarvastram Innerwear Platform. You may also verify whether an
area is unserviceable for deliveries by us by entering the relevant area
pin-code on the Antarvastram Innerwear Platform.
- 2.3 You agree and acknowledge that to
effectuate timely delivery of the purchased Products to you we may inquire
or collect specific information like your name, shipping address, billing
address, landmarks, contact details, etc. You shall ensure that all
information that is submitted by you to us on the Antarvastram Innerwear
Platform is true, complete, accurate and sufficient to identify the actual
place of delivery. You understand that you shall bear absolute liability
in case of any failure by us in delivering the purchased Products due to
your failure to provide correct, complete, sufficient and accurate
information at the time of placing the order. It is further clarified that
we shall not be liable in any manner and at any point in time due to your
failure to provide correct and complete information.
- 2.4 We will attempt to deliver the
purchased Product to your designated address within the estimated timeline
of delivery notified to you. In the event you are not available or present
to accept the delivery of the Product, our Logistic Partners will make a
maximum of 3 (Three) attempts to deliver the purchased Product(s) to you.
If the third delivery attempt is unsuccessful and you continue to remain
unavailable, we reserve the right to cancel the order of the purchased
Products at our sole discretion and process the return of such Product to
us. We further reserve the right to deduct the shipping and delivery
charges borne by us while processing any refunds subsequent to such
cancellation.
- 2.5 While we make reasonable endeavours in
ensuring that purchased Products are delivered to you in a timely manner
and within the timeline notified to you, you accept and acknowledge that
the delivery may be delayed on account of:
·
Logistical issues beyond our control;
·
Unsuitable weather conditions;
·
Political disruptions, strikes, employee-lockouts, etc.;
·
Acts of God such as floods, earthquakes, etc.;
·
Other unforeseeable circumstances.
In such events of delay, we
shall make reasonable attempt to inform you by writing to your email ID and/or
mobile number registered with us. We disclaim all liabilities that may arise on
account of our failure to inform or notify you of delays in the delivery of
purchased Products on the Antarvastram Innerwear Platform. Further, we shall be
under no obligation to compensate you for any claim that may otherwise arise on
account of delay in the shipment or delivery or use of the purchased Products.
- 2.6 We endeavour to engage Logistic
Partners, employees, agents with the highest regard for ethics and
integrity; and behave in a fashion that exudes thorough professionalism,
competence and good mannerism. You agree and acknowledge that the actions,
inactions of delivery individuals are not in our control, and it is not
possible for us to monitor and observe each delivery executive. Since we
are merely facilitating delivery of a Product purchased by you, we shall
not be liable for any acts or omissions on part of our delivery agents,
employees, or personnel and/ or the Logistic Partner or their employees,
agents, or personnel including deficiency in service, wrong delivery of
Product, time taken to deliver the Product, Product package tampering,
etc. For the sake of abundant clarity, it is stated that any
ill-mannerism, impoliteness, discourtesy or offensiveness shown by our
delivery executives or the employees, agents, personnel of the Logistic
Partners is beyond our control and any issue arising between you and our
delivery executive or an employee, agent, personnel of the Logistic
Partner will have to be resolved by the you, independently. You agree and
acknowledge that you will not hold us responsible or require us to settle,
mediate or resolve any disputes between you and the delivery personnel
delivering the Products to you.
- 2.7 Once you place an order on the Antarvastram
Innerwear Platform, we process such order and hand over the purchased
Product to our Logistic Partner. The User will receive a unique tracking
identity number once the purchased Product is handed over to the Logistics
Partner, which will enable the User in tracking the status of delivery of
the purchased Products. The User may use the tracking identity number on
the Antarvastram Innerwear Platform or the website and/or the mobile
application of the Logistic Partner to check the status and location of
the purchased Product and its estimated time of delivery. Our customer
service team coordinates with the Logistic Partners to ensure that the
Products are delivered to you at the earliest and make all reasonable
efforts in ensuring that the Logistic Partners update the tracking status
of the purchased Products on a real time basis. It is clarified that we
engage third party service providers to effectuate deliveries of the
Products and hence, we do not guarantee the accuracy or correctness of the
tracking status and the status may be subject to inconsistencies arising
out of time-lags in updating the information and/ or other technical
difficulties which are not in our control.
- 2.8 We shall charge the shipping and
delivery fees as mentioned below from you. Shipping charges may vary based
on the order value of the Product that you have added to the cart. You
agree that we are authorized to collect, on behalf of the Logistic Partner,
the shipping and delivery fees for the delivery service provided by the
Logistic Partner. In the event we charge a shipping fees for the delivery
of a purchased Product, such shipping fees will not be refunded by us
pursuant to any return request raised by you. However, we may make
exceptions and refund the shipping fees in the event a defected, damaged,
deficient or incorrect Product (for reasons attributable to, and accepted
by us after due verification in our sole discretion) has been delivered.
You acknowledge and accept that the title and risk of all Products ordered
by you shall pass on to you upon the delivery of the purchased Products to
you. Shipping and Delivery fees shall be charged as below. Order value
from 1/- to 999/- : Shipping & Delivery fees is Rs 49/- Order value
from 1001/- to 20000/- : Shipping & Delivery fees is Free.
- 2.9 Return of purchased Products are
facilitated through our reverse-Logistics Partners. On receipt of request
for return of Product on the Antarvastram Innerwear Platform and the same
being duly acknowledged by us, our reverse-Logistics Partners shall get in
touch with you in order to collect the purchased Products from you. We
process returns and exchanges of purchased Products in accordance with our
Cancellation, Return and Refund Policy.
3CUSTOMER
SUPPORT
Any
queries or concerns relating to the shipping and delivery of Products as per
this Policy may be directed by you to our customer support team who can be
contacted at the below mentioned details: Contact Details:
Phone
: 08810203275/8368143443
